Lottis Information

Lottis Product Catalogue

Tel: 01303 850550

What exactly are you looking for?

About Us Lottis are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Lottis
104 Sandgate High Street Sandgate Folkestone Kent CT20 3BY United Kingdom
Phone: 01303 850550
Fax:
Email: kate@lottis.co.uk
VAT Reg No 864 7304 09

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All orders will be depatched via Royal mail within 48 hours.**

World Location Cost

Within the UK goods will be sent 1st class Free
with an estimated delivery time of 48hrs

The rest of Europe will cost, (European signed for ) £5.00
with an estimated delivery time of 4-6 days

North America (Internationally signed for) £6.00
with an estimated delivery time of 5 days

Rest of the World (Internationally signed for ) £10.00
with an estimated delivery time of 7 days

**You will be notified by email should any additional postal charges occur due to weight or requested additional insurance. We will need confirmation of your acceptance of the increased cost before we despatch your goods.

All returns must be received within 14 days.We regret we are unable to accept under any circumstances knickers and thongs for hygiene reasons.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 7 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01303 850550 (International +44 01303 850550) or fax us on or write to us at 104 Sandgate High Street Sandgate Folkestone Kent CT20 3BY United Kingdom

Privacy Policy Lottis do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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